FAQ

Frequently Asked Questions
Q. What are your hours of operation?
A. We are open from 9-6 Monday-Friday and from 9-5 on Saturday at both our Hulen and Southlake locations.

Q. Do we take new patients?
A. Absolutely. Feel free to drop by anytime to check out our extraordinary eyewear selection. If you need an eye exam or have an eye emergency, it is best to make an appointment. You can make an appointment by calling the office of your choice or online by clicking here.

Q. Are there forms to fill out at your office?
A. Yes and you can save time by printing them off our website and bringing them with you. You can access them here.

Q. Does Eyes Nouveau fit all types of contact lenses?
A. Yes. As one of the largest volume contact lens practices in the DFW area, we will always be first to offer the newest contact lens technology. We excel in fitting patients with challenging issues. We routinely fit contacts for astigmatism (toric contacts), colored contacts, extended wear contacts, bifocal contacts, daily (one-day contacts), disposable contacts and all other types of contacts. We also receive referrals regularly from doctors for patients with medical conditions that require contacts lenses such as kerataconus.

Q. Are Eyes Nouveau contacts competitively priced?
A. Yes. We guarantee our contact lens prices are lower than 1-800-retailers. We also guarantee that we only sell authorized contact lens products. You will never receive lenses from us that are counterfeit, grey market, or diverted. 

Q. Can I order contacts online?
A. Yes! If you e-mail the office of your choice, your full name, your phone number, and the number of boxes you would like to order, we can begin processing your request. Our Fort Worth office e-mail is: fortworth@eyesnouveau.com; and Southlake is: southlake@eyesnouveau.com.

Q. Does Eyes Nouveau have an up to date selection of Eyewear?
A. Absolutely! People tell us almost daily that we have the BEST selection of eyewear they have ever seen. We get people from all over the metroplex and beyond who have heard about our unique and extraordinary eyewear 

Q. What are some of the Eyewear collections you carry?
A. Some of the lines we carry are: DITA, Oakley, Maui Jim, Prada, Fendi, Chanel, Oliver Peoples, Ray-Ban, Italle, LaFont, Bvlgari, Barton Perreira, Sama, Gold & Wood, Theo, Anne et Valentin, Swiss Flex, Kate Spade, Prodesign, Versace, Loree Rodkin, Face a Face, Parasite, Tiffany & Co., Cazal, Caviar, Paul Smith, Lindberg, Benner Eyewear, Badgley Mischka, Paul Frank, Armani Exchange, EyeBobs, Marchon, Flexon, Tag Heuer, 2.5, Eyephorics, and Baumvision.

Q. How does the price of your eyewear compare with major optical chains?
A. We constantly compare prices with competitors when comparing the same products and Eyes Nouveau is consistently less.

Q. Why do you recommend yearly eyes exams?
A. It’s important because certain eye diseases, such as glaucoma, have no symptoms and can only be detected during an eye exam.

Q. At what age should I have my child’s eyes examined?
A. We recommend an eye exam by an eye doctor no later than age five. However, if a parent has noticed anything unusual about a child’s eyes such as excessive tearing, irregular pupils, or one eye turning in or out, then that child should be seen right away.

Q. What kinds of insurance do you accept?
A. There is a list of the insurance we accept on our “Insurance” page.

Q: What does your name mean?
A: Nouveau (pronounced new-vo) is the French word for new. A literal interpretation of our name is “new eyes.” You may also see both our offices listed as part of the First Eye Care group.
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